Lavazza Flavia

Lavazza Professional selects Cadasio for online 3D service instructions

July 2021

Lavazza Professional selects, a cutting-edge online platform for presenting service instructions in 3D.

Lavazza Professional, part of the Lavazza Group, with a goal to create great tasting moments at work, is 100% dedicated to the workplace, creating new and inspiring ways to help people come together to achieve great results has selected Cadasio to improve its service instructions.

With Cadasio we can leverage our existing SolidWorks CAD data to modernise the delivery of our servicing instructions making them more engaging and interactive, easily deploying and maintaining them through the cloud. Says Ryan MacRobbie, Mechanical Systems Manager Lavazza Professional.

Lavazza - More than a blend

Cadasio introduces a new way of presenting assembly and service instructions online in 3D. Existing CAD data can be imported directly via addins for popular applications such as Onshape, SolidWorks, Autodesk Inventor, Autodesk Fusion 360 and Solid Edge.

Files can then be manipulated to create animated step by step assembly instructions which can be published online. End users can access instructions for free by sharing a web link, a QR code generated by Cadasio or by embedding them into your own webpage.

Projects created in Cadasio can be viewed on mobile devices such as tablets, which will mean the Lavazza service engineers can rotate, zoom, pan and interact with the 3D instructions, removing any ambiguity or doubt that can arise from static 2D instructions.

With Cadasio, the person responsible for technical communications can leverage the same CAD data as the design team, which offers several advantages for companies. Not only does it reduce the potential interruptions to the CAD engineers, but it can also allow for quicker design and creation of technical communications, vital in reducing the time to market for new products. Even if you are still required to create 2D manuals, Cadasio can output images and videos, so it really covers all bases and allows you to offer another way for the end user to consume your material.

About Lavazza Group

Established in 1895 in Turin, the Italian coffee company has been owned by the Lavazza family for four generations. Among the world’s most important roasters, the Group currently operates in more than 140 countries through subsidiaries and distributors, with 70%of turnover generated on international markets. Lavazza employs a total of over 4,000 people and in 2020 generated sales of € 2.085 billion. Companies that form part of the Lavazza Group include France’s Carte Noire and ESP (acquired in 2016 and 2017 respectively), Denmark’s Merrild (2015), North America’s Kicking Horse Coffee (2017), Italy’s Nims (2017), and the business of Australia’s Blue Pod Coffee Co (2018). At the end of 2018, following an acquisition, the Lavazza Professional Business Unit was created, which includes the leading Office Coffee Service (OCS) systems Flavia and Vending brand Klix

Lavazza, one of the world’s 100 most reputable brands according to the Reputation Institute, created the concept of blending — or in other words the art of combining different types of coffee from different geographic areas — and this continues to be a distinctive feature of most of its products. The company also has over 30 years’ experience in the production and sale of portioned coffee systems and products. It was the first Italian business to offer capsule espresso systems. Lavazza operates in all business segments: at home, away-from-home and office coffee service, always with a focus on innovation in consumption technologies and systems.

Lavazza has been able to develop its brand awareness through important partnerships perfectly in tune with its brand internationalization strategy, such as those in the world of sport with the major tennis tournaments, and those in the fields of art and culture with prestigious museums like New York’s Guggenheim Museum, St. Petersburg’s Hermitage State Museum.

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About Lavazza Professional

Lavazza Professional is part of the Lavazza Group and home of popular vending brand KLIX® and OCS system FLAVIA®. Lavazza Professional is a leader in vending, operating in Europe, North America and Japan, with offices based in the United Kingdom, France, Germany, North America and Japan and several production plants across all the geographies.

About Cadasio

Cadasio is pioneering a new way of presenting 3D assembly and service instructions online. Existing CAD data can be imported directly via addins for popular applications such as Onshape, SolidWorks, Inventor, Fusion 360 and Solid Edge. For more information, please visit:

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